Customer Reviews:
 Reliability Issues December 30, 2007
I bought this product over two years ago. I had to get used to having my music organized by album. The device has taken its fair number of falls. My first problem with this player happened a few months into use. The back battery cover became loose; it would slide off if I kept it in my pocket. The user replaceable batter was part of the reason I bought the devise. The battery life is now at around three hours when fully charged. A replacement battery would be $40 and not worth the price.
There were several times in which I thought it would never work again. At one point I had to delete my entire library and get new firmware. One of my friends had to do the same with his Zen Micro. My friend's headphone jack became loose after less than a year. The mp3 player is useless when the headphone jack goes. You can only hear part of the music (e.g. the vocals or bass). My headphone jack became loose a few months later. I couldn't just put the device in my pocket and go. It needed to be held in just the right position for the headphone jack to function. Now, my Zen only works in the docking station I bought for it. The docking station is not portable. I invested over thee-hundred dollars into the device and attachments and it doesn't serve its intended purpose a few years later. I had expected long-term use.
 Don't waste your money October 21, 2007
After just several months my Zen Micro stopped working. Won't charge, won't come on, nothing. I never even dropped it or anything. I looked on the web for tips and found TONS of people have had the exact same problem with theirs. I wish I had just bought an IPOD like I wanted in the first place. It also looks like creative isn't helpful at all. Research the web before you buy this product!
Very bad company! August 25, 2007
I paid over $200 for this product and have owned it for over a year. It stopped working altogether. No music, no nothing. So what will the company do about that?... nothing! By checking their website, I have found out that after 60 days of use of the product, they charge $12.99 just to talk to you about any problem. So I sent them an e-mail instead. Their website said they would respond for free. Four days later... no response. So what to do?... throw the $200 product away and buy a new one or pay them their $12.99 just to ask them what if anything I can do? The Creative company sucks big time and should be avoided.
ZEN MALFUNCTIONS A LOT! June 4, 2007
I'd rate the Zen Micro 0 stars, but it isn't available. I used to like this player; it was cheaper and smaller than a regular Ipod. The first problem I had was the headphone jack. I had to send it out to get fixed. As soon as I got it back it worked okay. A couple of days later, I noticed that it kept freezing on me. I had to open up the back and take the battery out almost every time I turned on the player.
All I have had was problem after problem with this mp3 player and the customer service sucks! They charge you for the call and then refund you if you have to send your creative product back to them for repair.
DO NOT PURCHASE THIS PRODUCT!!!
 No problems for us... March 6, 2007
Maybe we got lucky or something, but our unit never had the headphone jack issue. It never froze up, or quit working. The sound was good and the unit performs as well today as when we got it. After flashing it with the latest system software, it worked well with Windows Media Player, but didn't like the Creative sofware anymore. There is some updated Creative software for it, but since WMP was working so well we decided not to mess with it. One star deducted for the smaller non-color screen that's hard to read with my 50+ year old eyesight. No regrets on purchase. Upgrading to a Zen Vision M with HUGE color screen!
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